All Service Providers agree to be bound by these guidelines. Any violations to these community guidelines will be viewed seriously and Sherlock Zone can take any action at its discretion, including terminating the account of the service provider.
A Service Provider must –
- Adhere to all applicable laws, statutes and regulations while providing services for the clients on platform.
- Provide services with honesty, sincerity, integrity, fidelity, morality and good conscience in all dealings.
- Only collect information relevant / necessary for the service requested.
- Accept responsibility for your actions.
- Accept only those client requests which you consider yourself qualified to carry out.
- Clearly communicate with the client the objectives of the service, duration, fees and limitations/terms and conditions which will apply.
- Counsel clients against any illegal or unethical course of action.
- Provide truthful, accurate, fact based reports/services to clients.
- Set only realistic goals with the clients to avoid disputes, order cancellations and negative ratings.
- Protect the privacy interests of all persons involved in the transaction / scope of requested service.
- Maintain confidentiality of all information received from the client / while providing the service.
- Conduct themselves in an ethical manner.
A Service Provider must not –
- Engage in activities which is contrary to laws or the security interests of any country
- Engage in improper and unethical solicitation of business; including false or misleading claims or advertising.
- Permit personal feelings, prejudices, political beliefs, aspirations, animosities or friendships to influence services provided.
- Compromise with the standard of services provided.
- Conduct themselves in a way which would bring www.SherlockZone.com under reproach.
- Knowingly cause harm or defame the professional reputation or practice of clients or www.SherlockZone.com
- Over promise or set an unrealistic goal or outcome.
- In any manner take / attempt to take the transaction outside the www.SherlockZone.com platform.
- Coerce / Blackmail the client to receive any favour in any manner.
- Misrepresent or disparage any client, in any forum.